IT Enabled Services
Websites and software applications normally take support as your needs change or grow. Considering this, Multiplex provides a comprehensive set of custom maintenance services depending on your business needs. These services include the following:
- Customer Email Support
- Online Chat Support
- Image Processing
- Remote Server Administration and Monitoring
- Site Monitoring
IT Enabled services (ITES), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit information technology for improving efficiency of an organization. These services provide a wide range of career options that include opportunities in call Centres, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services etc.
Customer Email Support
Multiplex Support Team has been servicing everyday business needs since quite some time now. From setting up your email to uploading your website to updating your DNS records, we are here to help and offer our expert advice. You need not worry about the long hold times or a hundred menu items. You can simply send us a mail and our support team will get back to you as the earliest.
Online Chat Support
Have you searched all over the web for an answer to a question that you just can't find. All you need to do is to either send us a mail or visit our online chat helpline. Our support team will gladly try their best to answer your question and provide helpful insight.
Image Processing
Have you ever felt that your image could have better if edited slightly? Have you ever wanted to cut out your image out of a group of friends? Multiplex is the one answer to all such queries. Multiplex is a pioneer image processing, image editing, image vectorization and graphic design services company in New Delhi, the capital of India. We believe in a simple principle: "Actions speak louder than words." We offer a full range of image editing / image processing / graphics services that can save you time and money. At a glance, we offer the following services:
- Post Processing of Real Estate Images
- Image Enhancement
- Image Clipping
- Portrait Services
- Image Manipulation
- Panorama Map Services
Our experienced skilled graphic designers/experts/artists use the photoshop pen tool to outline accurate and quick clipping path tasks.
Remote Server Administration and Monitoring
Worried of maintenance of your servers? Multiplex is the best choice. Our expert Remote Server Administrator professionals help you to maintain your online/live servers. We offer hassle free support as you do not need to worry for regular updates, latest security patches, package installation, backup and restoration anymore. We offer to administer and manage the following services:
Consultation
We offer consultancy services to clients regarding the optimum hardware and software configuration of the servers.
Installation
Our installation services include setting up of the server as per the requirements, installing software packages and other third party applications, and installing the security patches.
Monitoring and Upgrades
Our server administrators constantly monitor and track the performance of the servers and logs to ensure timely detection and prevention of problems. Our experts perform regular updates as and when security updates and other upgrades are released for the operating system, administration control panels or any software application.
Other Administrative Tasks
Site monitoring
Imagine you spending the whole night publishing your company's latest offerings. The next morning you realize that your website was not online and was down for the last 8-10 hours. Do you think the clients will wait for your website to come online again or else contact you to let you know? No, in most cases, they will directly go to your competitors' website. How many clients did you lost during that time? We, at Multiplex, provide you with a website monitoring service that checks your website at regular intervals to minimize your downtime by sending instant notifications anytime a problem is detected. Through early intervention, restoration of services can be more rapid. It includes:
- Web application monitoring
- Mail server monitoring
- Port monitoring
- Web service SOAP/http monitoring
- Server uptime monitoring
Multiplex offers honest and dedicated maintenance and lets you avoid expensive internal support costs. We make your web business run more smoothly and bug-free. With Multiplex, all systems are go!
